Ap Service Level Agreement

“Identifying and guiding the few critical measures on our mission, the entire P2P process and the level of service is not an easy trick. We prefer an approach of four or five balanced objectives and no more than one or two measures per objective. However, they must all be achievable and associated with a continuous improvement program. » Mendix ExpertDesk, Change and Incident Management Customer Support Mendix Customer Support 0, 1st, 2nd and 3rd Tier Support Level Description Role Tier 0 Online Forum: mxforum.mendix.com 7 4. Service request 4.1. .

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